500GB Data (NBN)
- Includes a home phone service
- Modem: $0 upfront (Included for $0 for new Telstra customers who stay connected for 24 months)
If you exceed your monthly data allowance, your broadband speed will slow to 256Kbps until the next month
NBN Standard
- Unlimited standard local, national and Australian mobile calls
(Included for $0 for new Telstra customers who stay connected for 24 months)
Bonus 20,000 Telstra Plus Points when you sign up to Telstra Home Internet Plans.
No connection fee: For a limited time, Telstra will waive your $99 connection charge when you buy online.
Min cost $1,800 when you stay connected for 24 months
Plan Details
Speed
Standard Evening Speed. 20Mbps typical evening speeds between 7pm-11pm on the nbn™ network. Actual FTTB/FTTC/FTTN speeds confirmed after connection. Typical Fixed Wireless speeds will be lower. Typical evening speeds experienced may be lower due to various factors including your in-home setup and wiring.
The Essential Internet Plan is incompatible with any Speed Boosts.
Home Phone
This Telstra Home Broadband Bundle includes a home phone service with the following rates and inclusions:
- Unlimited standard local calls and national calls to standard fixed lines
- Unlimited calls to standard Australian mobiles
- Calls to 13 numbers: Includes allowance to make 500 calls per month and 40c per call thereafter
- International Plus Rates: Discounted call rates start at 1c per minute plus a 55c call connection fee
- International Ultimate can be added for $15 per month: Get unlimited calls to home and mobile phones in 35 countries, and to mobile in 17 countries.
Telstra Smart Modem™
The Telstra Smart Modem Gen2 comes with 4G mobile network backup to help you stay connected. You can purchase it for $216 outright or $9/month over 24 months. It is included in the monthly price of the casual internet plans for new Telstra customers who stay connected for 24 months. Simply pay the remaining amount if you leave before 24 months is up.
Telstra Air®
Access free Wi-Fi data at over 1 million Telstra Air® hotspots across Australia, and millions of Fon hotspots overseas. Compatible gateway and broadband service required.
Telstra Broadband Protect
Telstra Broadband Protect gives you safer home internet by automatically protecting you on every device from known online threats. Install Anti-Virus Plus Security on your devices for extra protection from viruses and other threats, at no extra cost.
nbn™ 30 Day Guarantee
If you’re not happy with your nbn service, let Telstra know within 30 days of connecting and if they can't fix it, you can cancel your nbn services without penalty. First time Telstra on nbn connections only.
Telstra Plus™
Customers who join Telstra Plus will have access to exciting membership benefits such as discounted tickets, entertainment extras on us and VIP services. The benefits you will have access to are based on your membership tier. You will be rewarded with points based on your account spend every month. You will get 10 points for every $1 of eligible spend. The points can be redeemed on the Telstra Plus Rewards Store on a range of rewards.
Things you need to know: Min. cost includes a $99 for new Telstra Home Phone or Home Broadband customers. Standard Professional Installation is included at no extra cost if we determine it is mandatory at your premises. Standard Professional Installation ($240) is included at no extra cost if Telstra determine it is mandatory at your premises. Separate charges apply for non-standard installations such as complex installations and additional connection points. Telstra Wi-Fi Modem is $216 if you wish to purchase a modem. A $9.95 delivery fee may apply for customers taking up additional hardware such as a Telstra Wi-Fi Modem or Telstra TV®. nbn co charges $300 for first-time connections in new developments. If this additional nbn co charge applies, Telstra will let you know and include it on your bill.
Service Availability: Services not available to all areas or premises.
Important information about your nbn connection: Premium Evening Speed is for FTTP or Cable customers only. An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your actual speeds after connection if your typical speed will be limited. Find out more about speeds on the nbn network with Telstra at telstra.com/nbn-speeds
nbn Speed Boosts: Speed Boosts are not available on nbn Fixed Wireless. Even if you choose a higher speed tier or purchase boost, your nbn service can never go faster than maximum line speed available at your premises. This means your Speed Boost may not improve the speed of your connection. Find out more about speeds on the nbn™ network with Telstra at telstra.com/nbn-speeds
nbn™ New Development Charge In areas serviced by nbn co, Telstra may be required to connect services onto the nbn network. If you’re in a new development and not already connected to the nbn network, nbn co may charge $300 to connect your premises to the nbn network. If applicable, we will bill that charge to you. Once you are connected to nbn fibre, you won’t be able to move to our copper network. Extra charges may apply for non-standard or professional install of Telstra or nbn co equipment and for premises in new developments.
nbn™ Speeds: An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your actual speeds after connection if your typical speed will be limited. For more details: telstra.com/nbn-speeds
nbn™ satisfaction guarantee: Available only to customers connecting to the nbn network with Telstra for the first time. For more info: telstra.com/nbn/guarantee
Maximum Off Peak Speeds: Speeds will vary due to a number of factors including customer hardware, equipment and software, server limitations, the use of Wi-Fi or ethernet, type of content being accessed and the number users online (including Telstra Air users).
Telstra Smart Modem™ Gen 2: Mobile backup available to premises in 4G coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is limited to speeds of up to 6Mbps for downloads and 1Mbps for uploads. Actual speeds will vary due to local conditions and content accessed.
Unlimited Data: Fair Use Policy applies, visit telstra.com.au/customer-terms/home-family for details.
View the Critical Information Summary for this plan.Full Cost Breakdown
| Description | Upfront | Monthly | |
|---|---|---|---|
| Plan | Telstra 500GB Data (NBN) | - | $75.00 |
| Phone Bundle | Includes a home phone service | - | - |
| Modem | Telstra Smart Modem™ | - | - |
| Fees | Connection charge for new Telstra Home Phone or Broadband customers | $99.00 | - |
| Standard professional installation where required ($240 upfront) | - | - | |
| Deal |
3 months Foxtel Now on Telstra when you sign up to an eligible Home Internet Plan or activate Telstra TV by 30 April 2020. For new or returning Foxtel Now customers. |
- | - |
|
Bonus 20,000 Telstra Plus Points when you sign up to Telstra Home Internet Plans. |
- | - | |
|
No connection fee: For a limited time, Telstra will waive your $99 connection charge when you buy online. |
-$99.00 | - | |
| Total | - | $75.00 | |
|
Min. total cost $75 for first month
Min cost $1,800 when you stay connected for 24 months |
|||
Modem/Router Options
Wi-Fi Modem/Router
More About Telstra
Why Telstra?
If you're ready to jump to a new broadband plan - and only the best will do - there's a reason why Telstra is still Australia's biggest telco. Although the company isn't the best option for more budget-conscious customers, if you're after quality, reliability and speed, Telstra has plenty to offer with a wide range of NBN, ADSL, cable, and mobile broadband plans.
If you're commitment-phobic, you can sign on for select Telstra plans on casual basis. You will however pay a higher upfront fee if you'd prefer a month-to-month contract.
Types of Telstra plans
NBN
Sign up with Telstra NBN on a contract, and you can pick between two speed tiers: Standard Evening Speed (NBN 25), or Standard Plus Evening Speed (NBN 50). More info about NBN's speed options is available here, but if you're a heavy user or have multiple household members, we recommend a Standard Plus Evening plan.
The actual technology you'll use depends on the technology NBN installs in your neighbourhood, so you won't need to make that decision yourself. You will, however, need to decide how much data you need each month.
Once you've worked out your data and speed preferences, you'll have the option of bundling your NBN plan with additional services, including Telstra TV and Foxtel Now.
All Telstra internet plans include unlimited standard local, national, and mobile calls.
If you'd like to enjoy Telstra NBN, but don't want to lock yourself in, you can also sign on for a month-to-month casual plan. Be aware, however, that you'll pay more upfront if you'd prefer to get your Telstra internet on a no-contract basis.
ADSL2+ and cable
If the NBN hasn't made its way to your area yet, you can instead sign up for Telstra's cable or ADSL2+ plans where available - more info on how these plans differ from the NBN is available here.
How to switch to Telstra
To find out if you're eligible for an Telstra NBN plan, first check your address in our broadband search engine. If your home is covered by Telstra, all available plans will be listed in the search results.
Decide on the right plan for you, then contact Telstra. The Telstra team will help you to organise an installation date and time, plus take care of transferring your home phone number to your new account, where possible.
If you already have an NBN connection with another provider, that's no problem - simply follow the same steps as above, by contacting Telstra and arranging a service transfer.
All new Telstra home broadband plans attract a $99 connection charge.For customers signing up for NBN, ADSL2+ or cable, standard installation is provided by Telstra if it's determined professional installation is 'mandatory' at your home; otherwise, you can setup your own modem/gateway free of charge once your house is connected.
Another important thing to note: while having your premise connected to the NBN is free for most customers (excluding the upfront costs you may need to pay when signing up for a plan), if you're located in a newly developed area with no existing telecommunications infrastructure, you may be charged a $300 New Development Fee by NBN Co.
Telstra FAQ
How fast are Telstra's NBN plans?
Telstra sells plans configured on two NBN speed tiers: Standard Evening Speed (NBN 25) and Standard Plus Evening Speed (NBN 50). You can find more information on NBN speeds here.
Do I need to buy a new modem to sign up to Telstra?
If you already have a NBN-ready modem or router that is suitable for your technology type, you may be able to use it with your plan; however, some NBN services require a new modem.
Contract customers will receive this ready-to-use modem at installation, but you'll pay an additional modem fee if you'd prefer a month-to-month plan.
What happens if I want to cancel my Telstra NBN plan?
If you're on a no-contract Telstra plan, you're free to cancel or switch at any time without penalty. If you've signed up on a 24-month deal, you're still able to switch plans once per month. However, removing Foxtel from Telstra will attract an early termination charge of up to $300.
If you want to break your two-year contract, you'll need to pay a fee of up to $876 with the exact cost depending on your plan and how much time you have left in your agreement. The earlier you cancel your plan, the more you'll have to pay Telstra to leave.
Do I own my Telstra TV box?
Whether you buy it outright, or you're on a 24-month plan that includes Telstra TV, your set-top box is yours to keep.
Do Telstra's internet plans include calls?
Telstra's broadband plans all include unlimited standard local, national, and mobile calls.
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